Privacy Policy

1. We respect your privacy

Thank you for visiting House of Epula Boutique Inc. (“House of Epula” or “We” or “Our”). Your privacy matters to us. We take great care to protect your personal information by complying with this policy. 

We value your trust and recognize that maintaining this trust requires that we be accountable and transparent in how we treat the information you share with us. This policy applies to information we collect, use, or disclose:

  • On this Website www.epulahouse.ca
  • In email, text, other electronic messages, and any interactions between you and this Website (including through social media), if any.

Our Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. By accessing or using our Website, you indicate that you understand, accept, and consent to the practices described in this policy. 

This policy may change from time to time (see “Changes to Our Privacy Policy” below). Your continued use of our Website after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates.  If you do not agree with our policies and practices, we recommend that you not use our Website. 

2. What is ‘Personal information’? 

Privacy laws in Canada generally define “personal information” as any information about an identifiable individual. This includes information that can be used on its own or with other information to identify, contact, or locate a single person such as, but not limited to, your name, phone number, email address, and social media profile. Personal information does not include business contact information, including your title, or business contact information.

Your personal information is always held in confidence and any use or disclosure of this information is subject to consent. We take meticulous steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes. We will only use your personal information in accordance with this policy unless otherwise required by applicable law.

3. Collecting your personal information: why, what and how?
A. Why? 

We collect personal information to further our venture’s purpose, serve you and our key stakeholders, as well as to establish, maintain and manage our relationship with you.

B. What information do we collect?

We collect and maintain different types of personal information relevant to administering and managing our relationship with you. 

  • We collect contact information from you when you register on the site, opt-in to receive our email newsletter, respond to a survey or communication such as e-mail, or participate in another Website feature. 
  • When registering, we may ask you for your name, e-mail address, mailing address, phone number, or other information. You may, however, visit our site anonymously. 
  • We may collect non-personal information that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information.
  • We may collect technical information, including your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Website, and usage details.
  • We may collect non-personal details about your Website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Website (including date and time), content you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number you used to get in touch with us.
  • When you interact or engage with us through social media, we may collect basic information on your profile, including online identifiers, the date and time of your communications, the size of your following, your social sharing activity and your content preferences from social media platforms used by you.
  • Like many websites, we use “cookies” to enhance your experience and gather information about guests to our website and their visits. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
C. How do we collect information about you?

We use different methods to collect your information, including through:

  • Direct interactions with you when you provide it to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise. 
  • Automated technologies or interactions, as you navigate through our Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies.
  • Third parties (including social media platforms) or publicly available sources. 
4. How do we use your information?

We may use the information we collect from you when you register, respond to a survey or marketing communication, surf our website, or use certain site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content in which you are most interested. 
  • To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.
  • To allow us to better service you in responding to your requests.
  • To encourage engagement with content on social media platforms.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. You have a right to unsubscribe from the newsletter right away (i) by using the appropriate link at the end of each email, or (ii) by emailing to [email protected]
  • To inform you  –  through SMS, social media, telephone, email, paper mail or other means – of promotional offers, services and/or events of House of Epula;  carry out market research; and send you our e-mail newsletter,
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.
5. Disclosure of your information

We may disclose aggregated information about guests of our website, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide: 

  • In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of House of Epula’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by House of Epula including about guests to our website are among the assets transferred.
  • If applicable, to advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others.
  • To contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy. 
  • To fulfill the purpose for which you provide it. 
  • For any other purpose disclosed by us when you provide the information. 
  • With your consent, we may also disclose your personal information: 
    • To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law. 
    • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of House of Epula, our clients, key stakeholders, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.
6. Transferring your personal information

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. 

By submitting your personal information or engaging with the Website, you consent to this transfer, storage, or processing.

7. Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

8. Your choices 

You can control the type of information collected through our Website. 

A. Engaging with us

If you wish to update your Personal Information with us or change your communications preferences or if you no longer wish to receive communications from us, please inform us by email to [email protected] or by clicking on the “unsubscribe” link in the email to unsubscribe from our e-mail newsletter. 

B. Cookie choices

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome or Microsoft Edge) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. Should you turn cookies off, you won’t have access to those features that make your experience of our website more efficient and some of our services will not function properly.

9. How do we protect your personal information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you access your personal information, we offer the use of a secure server in Canada. All sensitive information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

10. Retention of your personal information 

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent. Please note that if your personal information is collected by a third party, it will be retained in accordance with the privacy policies and records retention requirements of that third party.

11. Accessing and correcting your Personal Information 

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at [email protected] to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

12. Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. 

13. Here for you 

If you have any questions about our privacy policy or the practices of this site, please reach out to us at [email protected]